Skip to Content
Dirac LiveError 1001 ( DU1001) Network Error
Dirac Live

Dirac Live

Error 1001 ( DU1001) Network Error

Try this solution

Follow the step by step below to sort out the connection issues with your device

Network Error 1001 is most likely because the connection to the servers on Onkyo/Pioneer/Integra thats temporary is down or undergoing maintenance.

You can check the server status here: Announcements – Onkyo Product Support (


Error 1001 usually comes with error messages like the ones below. Continue to troubleshoot the problem.


Reset user data

Logout and login again.

Check server status at: Announcements – Onkyo Product Support (


The domain might be inaccessible from your country

The error can also emerge because the domain "" is inaccessible from your country (firewall issue). A solution here would be do use a web proxy to reach the site through USA.


Perform a soft reset

If you cant get it to work even if the server issue has been fixed perform a soft reset. Turn off your receiver and unplug from the outlet for one or two minutes. After that time plug the receiver back into the outlet and try to rerun your applications and login.

In some cases a Factory Reset of the AVR device is necessary.


Create ticket at Onkyo/ Pioneer/ Integra

Need more help?

Ask a different questionDirac Live
Select a different product
On this page
Enable superior sound experiences across content and devices, for the many, not the few, through pioneering digital audio solutionsSitemap
MenuDirac for HomeDirac for BusinessOnline Store