Dirac Live Bass Control

Dirac hardware device licenses are model specific and get tied to the initial device they were purchased for. They are not re-sellable or re-assignable alone, not even to another unit of the same model.

Transfer license to new owner

• You are selling your hardware device and the new owner wants to take ownership of the Dirac Live license. See the following help article for in depth instructions: Licence-transfer-self-service

Hardware failure

• If you experienced hardware failure and receive a replacement device of the same model.

The following information has to be included in your request:

• The email address associated with the license.

• Documentation proving that you have received a replacement device from the reseller or manufacturer.

Create a ticket here and our support team will help you as soon as possible.

Cases when a transfer is denied

For instance:

• If a manufacturer will not allow a replacement device (due to being outside of the warranty period), we will not allow re-using the same license on a completely new device.

• Transferring or using licenses across multiple devices or models is not supported. For example, if you bought a license for an NAD M10 and are now buying a Denon X3800H, you will need to purchase a new license, as your NAD license is not transferable to the Denon.